Devon Mind is committed to making sure that our work is of the highest quality. We believe that receiving your views, and learning from those views, is an important part of achieving high quality work. The following principles underpin Devon Mind’s feedback and complaints procedures:
We recognise that compliments and complaints are an important part of customer feedback
The procedure is fair to people using services or experiencing Devon Mind’s work, complainants, and staff
The procedure is accessible to all regardless of age, disability, gender, ethnicity, belief, or sexual orientation
Making a complaint will not harm or prejudice the service that is given to the complainant or anyone else
Concerns and complaints are dealt with efficiently and are properly investigated
Complainants are treated with respect and courtesy, and receive appropriate support throughout the handling of the complaint
Complainants receive a timely and appropriate response, identifying the outcome of any investigation, wherever possible
Action is taken where necessary in the light of the outcome of the complaint
Learning from complaints will be used to improve Devon Mind’s work
If the complainant is not happy with the result of the response to the complaint, they will have the right to appeal
Send us feedback:
If you would like to send us feedback (either positive or constructive) or make a formal complaint, please complete the form below. If you’re making a formal complaint, please refer to our full complaints policy and procedure here.